How long will my order take?
Turnaround time may vary depending on the item(s) you have
ordered. In general please allow 10-12 business days plus
shipping for your personalized order to arrive at your
home or business. During the holidays, processing time
may increase. Personalized Pottery orders take a minimum
of 4 to 6 weeks for processing before they ship. During
the holidays, most of our vendors have cut-off dates for
ordering. Please note this when you are placing an order
during the months of October, November and December. Personalized
Pottery orders are not taken after mid October; and those
taken in October may not arrive until a few days before
Christmas. So order early!!!!
May I begin my order for birth announcements
before my baby is born?
Yes, please do! We’d love to hold onto your order and
await the arrival of your baby. If you choose to do so, please
submit your order putting “XX” in place of any
unknown text. Add any special notes onto the order form. To
avoid confusion, do not put any information in the announcement
text that is not definite. For instance, please put “XX
pounds, XX ounces” rather than guessing “7 pounds,
5 ounces”.
May I receive my birth announcement
envelopes early?
Most of the manufacturers we work with offer this service. There
is an additional $25 fee, which includes the ground shipping
cost as well. If you are interested, please indicate “Envelopes
Ahead” in the special notes section of the online order
form. The additional charge will be submitted separately.
How are errors handled? What is your
return policy?
Once a product is personalized and printed correctly, we cannot
accept returns or exchanges on that item.
Orders with errors made by the manufacturer will be reprinted
at no charge and shipped as soon as possible.
Orders that include an error made by the customer will be reprinted
at the customer’s cost and processed as quickly as possible.
Shipping charges will apply. An error made by the customer
includes the following situations:
- text originally submitted with an error
- an option incorrectly chosen on the online
order form
- an error overlooked on a proof (regardless
of submitted text)
Please send an e-mail or call to discuss
your particular situation, should an error occur. Fine Lines
will do its best to correct the situation!
Why should I create an account? I
forgot my password, what do I do?
Creating an account is a simple process that will shorten the
checkout process It will enable Fine Lines to keep a record
of your purchases for your future reference. One of the greatest
benefits is that the items in your shopping cart will not disappear
when you leave our online boutique. They will remain there
until you purchase them or personally remove them!
If you forget your password, simply click “Password Forgotten” on
the login page and a new password will be emailed to you immediately!
What forms of payment are accepted?
Fine Lines conveniently accepts Mastercard, Visa, Discover
and American Express.
Is my credit card secure on your website?---do
we need anything like this on the website?
Yes. It is secured with GeoTrust QuickSSL, a web server
certificate which enables up to 256-bit encryption, meaning
that confidential information and transactions cannot be viewed,
intercepted or altered. This SSL (secure socket layer) protocol
is the web standard for encrypting communications between users
and web sites, providing both consumers and businesses with
the confidence that private data sent to a website is secure.
Will I be charged sales tax?
Only residents of Ohio will be charged sales tax (6.75%).
Do you accept orders that will need
to be shipped outside of the continental United States?
No, not at this time.
I have a question that is not
mentioned here, can you answer it?
Yes, of course. We are happy to answer any question! Email is the best way to
reach us and it will be returned shortly. While we strive to be available for
every call, we occasionally meet with clients in our shop and may be busy with
our customers shopping in the store. So please leave a message if we are unavailable.
We will return your call as soon as possible! Contact Us.
|
